TERMS & CONDITIONS OF ENROLMENT 1. Student Responsibilities a) Students must satisfy entry requirements for course of enrolment. b) If a student is deemed not yet competent on completion of training, they will be offered an opportunity to be reassessed. If a student is deemed not yet competent a second time, they will be given a third and final opportunity for reassessment. c) If a student is required to be reassessed at any time, they will be provided with further guidance from their trainer prior to reassessment. d) If after three attempts the student is deemed competent in some but not all the units of competencies required, a Statement of Attainment will be issued. e) All students will undergo an induction with the college, which will include the student’s rights and responsibilities against the relevant Australian Commonwealth, State or Territory legislation and regulatory requirements. f) Students are issued with a Student Handbook & International Student Handbook, which includes the Student’s rights and responsibilities that will affect their participation in training. g) The student acknowledges that they must observe the college ’s policies and procedures, according to State and Federal Government legislative and regulatory requirements and the Student Visa requirements, as set out in the Student Handbook and the International Student Handbook.2. Visa Requirements a) According to Visa requirements, all students are required to undertake full-time study workload and must attend a minimum of at least 80% of classes in their course, as per the duration stated in their Confirmation of Enrolment (CoE) b) Failure to meet the minimum attendance requirements may result in the student being reported to the Department of Home Affairs (DHA) for unsatisfactory attendance, which many results in the cancellation of their student visa. c) If a student does not commence studies on the agreed commencement date, after 14 days the college will cancel the student’s CoE unless a new starting date has been agreed to. Any student who does not commence studies will be reported to the DHA, and this may result in the cancellation of the student’s visa. d) Students are required to have in place, prior to commencement of studies, Overseas Student Health Cover (OSHC) throughout the duration of their course of studies. Our organisation has agreements in place with OSHC providers and can assist you with accessing health cover.3. Enrolment & Selection
a) This form is just for registering your initial interest into training with the college and is not confirmation of your enrolment into the college. The purpose of the form is to gather information from the student to determine their suitability into their course of choice. b) All programs consist of a minimum of 20 hours face-to-face scheduled course contact hours per week. c) The student is responsible for notifying the college if they have a medical condition or disability or require assistance in their training. d) An Enrolment Application Fee must accompany enrolment to enable the students’ application to be processed. e) It is the student’s responsibility to note the date, time and location of the course as advertised. f) Courses with low enrolments may be cancelled, every effort will be made to contact students, please ensure your contact details are correct. g) Requests from the student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course. h) If you are unable to complete your course, due to changed personal circumstances, the college will make every effort to ensure you are placed into an alternative pre-scheduled course. i) Students can only join after course commencement date if they meet all prerequisites. Full course fees are still payable for late enrolments. j) The college reserves the right to decline admission to a course, terminate a student's enrolment in a class or change a Trainer/Assessor at any time without notice. k) Students participate in courses involving physical activity; field trips, practical demonstrations etc. and do so at their own risk. PEIA ’s students are covered by public liability insurance whilst studying on campus. l) Airport pickup service and Accommodation arrangement/Homestay Placement fees are non-refundable after the arrangement confirmation email has been sent to the student. m) Completing the Enrolment Application Form does not guarantee a place with PEIA. n) PEIA reserves the right to decline an application. o) Students from assessment level 3 and 4 countries are advised to apply through PEIA’s representative (Education Agent). p) Applications will be processed when all required documents and the non-refundable enrolment fee are received by PEIA. q) Accommodation arrangement/Homestay replacement fee and airport pickup service arrangement fee is payable every time the arrangement request is made. r) When the duration of studies at PEIA needs to be extended to complete the course, the student is required to pay additional fees for this extension.4. Course Fees and Payments a) Please refer to the International Student Prospectus and the relevant PEIA Policies and procedures located on the PEIA website at: www.peia.edu.au for information on course fees, including any required deposit; administration fees; tuition fees, non-tuition fees, refund policy, and any other relevant information and/or possible charges (if applicable). b) Fees must be paid in Australian dollars by bank cheque or electronic bank transfer to PEIA’s stated bank account. The College will not be responsible for any monies paid to agents. c) The college reserves the right to vary fees without prior notice. d) Enrolment and course fees do not cover personal costs, such as the cost of accommodation, living expenses, social activities, stationary or other equipment that the student may like to purchase. e) The Enrolment Application Fee and the Enrolment Administration fee are non-refundable in all circumstances. f) Certificates, Academic Records and Statements of Attainment are issued to students who have been assessed and deemed to be competent in all the required units of competency within each enrolled qualification. The initial award/Certificate (including the Academic Record) and/or a Statement of Attainment to an enrolled student is at no additional cost to the student as it is included in the students PAID course fees. All replacement or re-printing of a student’s Certification will incur a cost – being, a certificate re-issue fee of $80 per certificate. – Refer to the PEIA Fees and Charges Policy in the PEIA Student Handbooks, or go PEIA’s Website at: www.peia.edu.au g) Fees not paid by the due date will incur a late fee of 5% of the total fee due. h) The student puts at risk their CoE being cancelled if their course fees are not paid by the due date. If a student has any problem paying fees on time om accordance with their approved PEIA payment requirements and/or Plan, it is the student’s responsibility to discuss alternative arrangements with PEIA’s )Student Services Officer/s or Training Coordinator, before the due date for a payment has passed. i) An Enrolment Application Fee of $250 is required to be paid with this Enrolment Application Form, which is non-refundable j) If a student requires a re-issue of their Certificate or Statement of Attainment, k) If a student is required to be reassessed, they will be provided with further guidance from their trainer prior to reassessment. l) If a student is deemed competent in some but not all the units of competencies required, a Statement of Attainment will be issued, and the student will be given a six-month period to undertake reassessment if required. m) PEIA is responsible for the quality of the training and assessment in compliance with these Standards, and for the issuance of the AQF certification documentation n) PEIA Bank account details for payment of relevant application and course fees and charges are as follows: Campus Account Name: Prisma Education Institute Australia (PEIA) BSB: Account Number: Swift Code: Bank:5. Refund Policy a) If a student’s visa application is rejected the student will be refunded the full tuition fees, (this does not include the Enrolment Application Fee, any accommodation arrangement fee and/or airport pickup service fee), upon evidence being provided by the student that their Visa has been refused. b) Students are also eligible for a Refund if PEIA cancels the enrolled course or the Principal course application has been denied. c) Requests for withdrawal for reasons other than those mentioned above, will be eligible for a refund as follows: i. If a student withdraws from a course more than 28 days prior to course commencement, 80% of the initial tuition fees will be refunded. ii. If a student withdraws from a course prior to commencement of study, but less than 28 days prior to the course commencement, 50% of tuition fees paid (up to 24 weeks) and 100% for the remainder fees will be refunded. d) There will be no refund issued following commencement of a student’s course of study e) All Enrolment Application fees, accommodation arrangement fees and airport pickup service fees are non-refundable. f) If a student breaches visa conditions, resulting in studies being cancelled, there will be no refund.
g) If PEIA is unable to commence the course or cancels a course on the grounds of “Provider Default”, 100% of the course fees paid will be refunded (This excludes the Enrolment Application Fee previously paid). h) PEIA is not responsible for Agent fees – this service is paid between the Student and the students nominated Education Agent (EA) – If applicable. i) When a refund is applicable and the student has paid the course fees through an agent, the commission deducted from the student’s course fees - by the students Agent, will be refunded to the student, by the student’s agent as part of the Agents refund procedures. j) To request a refund, the student must submit a completed and signed PEIA Refund Request Form. The students written refund request will be processed within 4 weeks from the date of application being received at enter relevant email address k) Any Support arrangement fee (including arrangements for Accommodation, Insurance, airport Transfers and Homestay fees) are non-refundable after the arrangement/ booking confirmation has been made on behalf of the student. l) Refunds and Tuition fees will not be transferred to other educational institutions except in exceptional circumstances and at the discretion of PEIA on written request including supporting evidence/documentation. m) No refund or transfer will be made to third parties – all student refund entitlements will be made directly int o the relevant students registered bank account (as per the student’s records held by PEIA. This policy may be waived by PEIA in exceptional circumstances and assessed on a case-by-case basis at its absolute discretion and the decision of PEIA is final. n) If a student disagrees with this process, they have the right to submit a Complaint and Appeal Form to appeal the decision. Student should refer to PEIA’s Complaints and Appeals Policies and Procedures in their Student Handbook, or go to PEIA’s Website at: www.peia.edu.au o) This agreement, and the availability of complaints and appeals processes, does not remove the right of the student to take action under Australia’s consumer protection laws.6. Deferring, Suspending or Cancelling Enrolment a) Withdrawals, Deferrals and Amendments MUST BE MADE IN WRITING. Please refer to PEIA Withdrawal, Deferral & Amendment Policy and the Fees & Refunds Policy on the PEIA website www.peia.edu.au b) Students need written permission from PEIA to defer their course. In cases where permission is granted, DHA will be advised via PRISMS. Student enrolments will be deferred or temporarily suspended by the institute when there are compassionate or compelling circumstances (e.g., illness where a medical certificate states that the student is unable to attend classes), or misbehaviour by the student. c) The full policy and procedure pertaining to the circumstances in which a student may defer, suspend or cancel their enrolment is available within the International Student Handbook. d) PEIA is required to advise DHA via PRISMS when a student fails to commence a course, withdraws before the course ends, or changes their course, which will affect his or her student visa. e) Students who are unable to arrive on time may be given up to one week to commence. After one week, the student cannot be guaranteed a place in the course. If the student arrives after the agreed date, they may be required to return home or placed in an English language program until the next available commencement date for the course. f) Evidence of assessment of applications for deferment or suspension of enrolment will be retained on student files. g) PEIA will inform the student of its intention to suspend or cancel the student’s enrolment where the suspension or cancellation is not initiated by the student and notify the student that he or she has 20 working days to access PEIA’s internal Complaints and Appeals Procedure.7. Accommodation and Airport Pickup Service a) If you require assistance with making arrangements for Accommodation and/or Airport Pickup Service, PEIA will require a minimum 28 days' notice to arrange accommodation and 14 days for airport pick- up service. b) If the student has requested an Airport Pickup Service, on arrival the student will be accompanied from the airport by an approved delegate of PEIA.8. Students Contact Details a) While enrolled in a course at PEIA students are issued with an individual PEIA email address on attending their Orientation Session or on commencement of their initial course and ALL communications between PEIA and the enrolled PEIA student will be received and sent via PEIA issued email address. b) All international students are required to inform PEIA of their Australian residential address within seven (7) days of arrival in Australia and must advise any changes of address or other contact details such as contact number, email address, etc, within five (5) working days.9. Termination a) PEIA reserves the right to expel a student for breaching enrolment or/and visa conditions. Fees will not be refunded and the CoE will be cancelled immediately after the student is notified. This may result in cancellation of the student’s visa.10. Privacy Statement a) PEIA respects the importance of securing any form of personal information which is collected from prospective students, student(s) and/or other Stakeholders. Information collected is only utilised for the purpose gathering information on the student as part of their enrolment, training, assessment and certification process. All data is kept securely within either a locked filing cabinet or filed electronically within a password protected database. b) PEIA has an obligation under Commonwealth and State legislation to provide information to certain government departments for the purpose of reporting data to the government. On occasion, the government regulatory body will require access to student records for the purpose of auditing the RTO against the Standards for RTO’s 2015 and/or the National Code 2018. No student information will be released to a 3rd party (apart from the above legal requirements) without the express written approval of the relevant student/s. c) Students enrolled on a study visa are required – in accordance with their visa requirements, to ensure their personal information and contact details are maintained and current Students have a right to access and alter their personal information. d) PEIA has the right to all the media images taken by PEIA during the student’s studies at the college, this includes photographs, video and DVD images.11. Privacy Notice Why we collect your personal information As a registered training organisation (PEIA), we collect your personal information so we can process and manage your enrolment in a vocational education and training (VET) course with us. How we use your personal information We use your personal information to enable us to deliver VET courses to you, and otherwise, as needed, to comply with our obligations as an RTO. How we disclose your personal information We are required by law (under the National Vocational Education and Training Regulator Act 2011 (Cth) (NVETR Act)) to disclose the personal information we collect about you to the National VET Data Collection kept by the National Centre for Vocational Education Research Ltd (NCVER). The NCVER is responsible for collecting, managing, analysing and communicating research and statistics about the Australian VET sector. We are also authorised by law (under the NVETR Act) to disclose your personal information to the relevant state or territory training authority.
How the NCVER and other bodies handle your personal information The NCVER will collect, hold, use and disclose your personal information in accordance with the law, including the Privacy Act 1988 (Cth) (Privacy Act) and the NVETR Act. Your personal information may be used and disclosed by NCVER for purposes that include populating authenticated VET transcripts; administration of VET; facilitation of statistics and research relating to education, including surveys and data linkage; and understanding the VET market. The NCVER is authorised to disclose information to the Australian Government Department of Education, Skills and Employment (DESE), Commonwealth authorities, State and Territory authorities (other than registered training organisations) that deal with matters relating to VET and VET regulators for the purposes of those bodies, including to enable: • administration of VET, including program administration, regulation, monitoring and evaluation • facilitation of statistics and research relating to education, including surveys and data linkage • understanding how the VET market operates, for policy, workforce planning and consumer information. The NCVER may also disclose personal information to persons engaged by NCVER to conduct research on NCVER’s behalf. The NCVER does not intend to disclose your personal information to any overseas recipients. For more information about how the NCVER will handle your personal information please refer to the NCVER’s Privacy Policy at www.ncver.edu.au/privacy. If you would like to seek access to or correct your information, in the first instance, please contact PEIA using the contact details listed below. DESE is authorised by law, including the Privacy Act and the NVETR Act, to collect, use and disclose your personal information to fulfil specified functions and activities. For more information about how the DESE will handle your personal information, please refer to the DESE VET Privacy Notice at https://www.dese.gov.au/national-vet-data/vet-privacy-notice.Surveys You may receive a student survey which may be run by a government department or an NCVER employee, agent, third-party contractor or another authorised agency. Please note you may opt out of the survey at the time of being contacted.Contact information At any time, you may contact PEIA to: • request access to your personal information • correct your personal information • make a complaint about how your personal information has been handled • ask a question about this Privacy NoticePEIA Contact Details: Prisma Education Institute Australia (PEIA) (RTO No: 46265 CRICOS No: 04277E) Unit 15C 342 Albany Highway, Victoria Park, WA, 6100 Or by calling the Supervisor, Student Services on: PH: +61 481 577 707 Or via PEIA’s website: www.peia.edu.au12. Changes to Agreed Services a) Where there are any changes to the agreed services that will affect the student, including in the event of PEIA closing down, PEIA will advise the learner in writing as soon as practicable, this includes changes to any new third-party arrangements or a change of ownership or any changes to existing third-party arrangements. b) The registered provider will notify the designated authority (ASQA) and the students enrolled with the registered provider of any intention to relocate premises (including the head office and campus locations) at least 20 working days before the relocation.13. Consumer Guarantee a) The College guarantees that the services provided by PEIA will be: • provided with due care and skill • fit for any specified purpose (express or implied) • provided within a reasonable time (when no timeframe is set for the training).b) Cooling Off Period a) PEIA protects the rights of the student including but limited to the Statutory requirements for cooling-off periods. b) Students are eligible to cancel their enrolment by placing a formal notice of cancellation in writing to the Supervisor Student Services (a letter or email is acceptable) within 10 business days of the student having signed and accepted the PEIA Letter of Offer. Unless the student has already commenced the training – In this circumstance, please refer to PEIA’s Refund Policy and Procedures for full details of the refund process and requirements.c) Complaints and Appeals a) If a student is experiencing any difficulties, they are encouraged to discuss their concerns with the Training Coordinator or the Supervisor Student Services. PEIA’s Student Services staff will make themselves available at a mutually convenient time should a student seek assistance. b) If a Student wishes to make a complaint, they are required to complete the PEIA Complaints and/or Appeals Form, which is included in the Student Handbooks, available via PEIA website or on request from PEIA Perth Reception staff. Once the form has been completed, the form should be submitted to the college for actioning. c) Please refer to the Student Handbooks or PEIA’s Complaints and Appeals Policy and Procedures for more information on the process located at: TBAd) Credit Transfer a) PEIA recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation.
b) Credit Transfer will be awarded for units of competency that directly align with the unit/s required to be undertaken in order to successfully complete PEIA’s qualification that the student has enrolled in. Student are responsible for providing original evidence and/or supporting documentation of their previously gained competencies to PEIA with their application for Credit Transfer. PEIA will assess each application and supporting evidence in accordance with PEIA’s policy and procedures. Student will be notified in writing of the application outcomes. c) Please refer to the Student Handbooks, or go to PEIA’s website at: www.peia.edu.au or contact PEIA main office for further information and an application.e) Support Services a) PEIA caters to diverse client learning needs and aims to identify and respond to the learning needs of all its students. Students are encouraged to express their views and talk to a PEIA Trainer or staff member about their learning needs at all stages of their learning experience from the initial enrolment and induction stage to course completion. b) All students are required to meet the minimum English language skills requirements and Academic levels as part of their enrolment however, students but may require further educational assistance and support – Students requiring assistance and/or support or those students identified as requiring assistance by PEIA will be invited to an intervention meeting and or PEIA will offer support where possible both internally or via an appropriate referral to an external support agency. c) PEIA is committed to providing students requiring additional support, advice or assistance while training. Please see the Student Handbooks and or information contained within the PEIA’s website for further information on the types of support available. d) To achieve this and to ensure the quality delivery of training and education, PEIA provides vocational training and assessment support and mentoring sessions for students to improve and extend their training outcomes. Students are advised to seek and make an appointment with their trainer in the first instance, if required the student can then schedule an appointment with the college for further support and/or assistance.f) Legislative and Regulatory Requirements a) All students will undergo an induction with PEIA, which will include the student’s rights and responsibilities against the relevant Commonwealth, State or Territory legislation and regulatory requirements. Students are issued with an International Student Handbook and Student Handbook, which also includes the Student’s rights and responsibilities that will affect their participation in vocational education and training. b) The student acknowledges that they must observe PEIA ’s policies and procedures, according to State and Federal Government legislative and regulatory requirements, as set out in the Student Handbooks.g) Age Dependents a) Should the student be accompanied by school age dependants, the student must accept responsibility for any primary or secondary school fees. The dependants are not eligible to attend government schools free of charge. b) Any school age dependant of a student must be enrolled and attending school during the period that the student is studying with PEIA.h) PEIA’s Contact Hours a) Office Hours are 9:00 AM to 5:00 PM by appointment only. Email correspondence is made during weekdays only and not weekends and public holidays. v does not take calls or reply to emails outside of office hours, weekends and public holidays.i) Pre-Departure when Travelling to Australia Information a) If this is your first time studying in Australia, we recommend that you visit the following website: https://www.studyinaustralia.gov.au/english/live-in-australia, which provides useful information regarding travelling and living in Australia.j) Submitting your Application to PEIA a) Fill in the Enrolment Application Form provided by PEIA) and send it through email [email protected] or submit to you PEIA’s approved Education Agent or in person at the Reception of PEIA.k) Enrolment and Acceptance a) On receipt of your application to Enrol Form, PEIA’s Student Services Staff will review and assess the Enrolment Application and all supporting evidence/documentation for accuracy and completeness. IF the application and all supporting documentation is completed correctly and sufficient, the application will be approved and processed to the next stage where a PEIA Letter of Offer (LOO) will be issued to the applicant via email.l) Entry Requirements a) Commercial Cookery and Hospitality Management Courses SIT30816 Certificate III in Commercial Cookery SIT40516 Certificate IV in Commercial Cookery SIT50416 Diploma of Hospitality Management SIT60416 Advanced Diploma of Hospitality ManagementMinimum academic level: Completion of Australian Year 10 or other equivalent Australian qualification/s, or an Australian qualification from a minimum of a Certificate III level. Prior employment or work experience that demonstrates the required entry level knowledge, skills and experience within a commercial cookery and/or hospitality and/or other relevant industry sector/level.Minimum English proficiency requirements Evidence of an IELTS test Score of 5.0 or equivalent for a Certificate CIII and IV qualification, or Evidence of an IELTS test Score of 5.5 or equivalent for a Diploma qualification.Minimum Age for students to enrol at PEIA 18 years of age and aboveb) Study & Assessments Hours and Requirements
a) All classes are delivered in English. Delivery method is Face-to-face with some structured external learning. Classes are scheduled to meet the minimum student study visa requirements of 20 Face-to Face Contact hours per week (2.5 days per week of classes). In addition, SIT30816 Certificate III in Commercial Cookery course includes a work-based training of 100 hours over a period of 5 weeks. During the work-based training, students will be able to practice their knowledge and skills in real workplace settings.c) Campus Location a) Perth Campus Unit 15C 342 Albany Highway, Victoria Park, WA, 6100Telephone: 61+ 481 577 707 |Email: [email protected] Website: www.peia.edu.aub) PEIIA- Perth Training Kitchen (SIT courses Only) The Kitchen Balcatta 2 Cressall Road, Balcatta, WA, 6021